TERMS & CONDITIONS
At Simon's Bakery, everything is made from scratch in small batches and while all equipment is scrupulously cleaned after use, most of it will have come in to contact with gluten, nuts, dairy and eggs at some point. Please be aware of this when ordering, and let me know if you have any severe allergies.
Your order and confirmation of the order is considered by me to set out a contractual agreement between you and me for the sale of baked goods from Simon's Bakery, Please check that all details are correct and that you understand the full terms and conditions before placing your order.
Orders should be placed at least five working days before the cake is required for celebration cakes, 10 working days for wedding cakes and three working days for macarons. Where the required date is less than this, a rush fee of 20% may apply depending on existing orders. Once design, price and other relevant details have been agreed, you will receive an invoice detailing your cake design, and all relevant information via email. A 50% deposit will be payable immediately.
PRICE AND PAYMENT
A 50% deposit will be required once the order has been confirmed and invoice sent. The remaining 50% is payable 10 working days before the wedding, or 5 working days before any other event. If the order is confirmed 10 working days or less for wedding cakes, or 5 working days or less for other cakes, the full 100% is payable immediately. Payment should be made via bank transfer with details on the invoice.
CHANGES TO ORDER
Changes to the design of your order can normally be made up to 2 working days before the required date for celebration cakes and 5 working days for wedding cakes, however, you will be liable for costs already incurred, e.g. personalised cake toppers or flowers that may have been ordered. An amended invoice will be issued if the costs change. If you wish to change to required date, every effort will be made to accommodate this, however this may be subject to additional cost depending on the number of orders I have.
Please inform me as soon as possible if you would like to cancel your order. Cancellations are possible up to 3 working days before for celebration cakes and 7 working days for wedding cakes, and a full refund for any monies paid will be made. If the date is later, the deposit will not be refunded.
If for whatever reason I have to cancel the order a full refund of any monies paid will be made (this will only be in extreme circumstances and to date has never happened).
Cakes can be collected from Tooting, SW17, or delivered in London for an additional cost based on journey time. For locations outside of London please let me know when placing an order and we the can discuss logistics.
I will require a delivery note to be signed and kept by me as proof of safe delivery and that the cake is in perfect condition.
Once a cake is collected or delivered, I am no longer liable for any interference with or damage to the cake. If there is a problem with the cake and have a complaint this must be communicated to me no more than 24 hours after delivery, including photographs of any damage etc.
Due to the delicate nature of my cakes please ensure that the cake is placed in an environment not is not excessively warm.