TERMS & CONDITIONS
Please read through my terms and conditions before making your payment. By transferring money to Simon's Bakery you confirm that you agree to my terms and conditions
ALLERGIES & COLOURINGS
At Simon's Bakery, everything is made from scratch in small batches and while all equipment is scrupulously cleaned after use, most of it will have come in to contact with gluten, nuts, dairy, eggs and other allergens.
All products may contain some or all of the following food colourings: E102*, E104*, E110*, E122*, E124*, E129*, E133, E153, E155, E171
* may have an adverse effect on activity and attention in children
Please be aware of this when ordering, and let me know if you have any severe allergies.
I design cakes a more contemporary style of cake with an abstract twist. I will not replicate designs of another cake maker, but will ask a client to articulate what it is they like about the cake and apply my own style.
If I'm asked to replicate one of my previous cakes, the design will not be an exact copy, but will contain similar design features that will be confirmed with the order.
BASIS OF SALE &ORDER CONFIRMATION
Any initial quote is valid for the date of the event first communicated and is subject to change until the order is confirmed and the booking fee paid. If the date of the event is postponed for more than 6 months a new quote will be created. Your order and confirmation of the order and payment of booking fee is considered by me to set out a contractual agreement between you and me for the sale of baked goods from Simon's Bakery, Please check that all details are correct and that you understand the full terms and conditions before placing your order.
Finalised orders should be placed at least 6 weeks for wedding cakes and 10 days for all other products. Where the required date is less than this, a rush fee of up to 25% may apply depending on existing orders. Once design, price and other relevant details have been agreed, you will receive an invoice detailing your cake design, and all relevant information via email. A 50% non-refundable booking fee will be payable immediately for wedding cakes and the full amount for anything else.
PRICE AND PAYMENT
For wedding cakes a 50% non-refundable booking fee will be required once the order has been confirmed and the final price agreed. The remaining 50% is payable 6 weeks before the wedding cake is required. If the order is confirmed 6 weeks or less for wedding cakes the full 100% is payable immediately once the final price is agreed. For any celebration cakes, honey cake, macarons or anything else full payment is required once the invoice is received. Payment should be made via bank transfer with details on the invoice. International orders will be subject to transaction fees.
Cake stands that are hired from me have to be returned undamaged and in original packaging within 5 days of the event otherwise the deposit will be retained.
CHANGES TO ORDER
Changes to the design of your order can normally be made up to 5 days before the required date for celebration cakes and 14 days for wedding cakes, however, you will be liable for costs already incurred, e.g. personalised cake toppers or flowers that may have been ordered. An amended invoice will be issued if the costs change. If you wish to change to required date, every effort will be made to accommodate this, however this may be subject to additional cost depending on the number of orders I have.
CANCELLATION & POSTPONMENT
Please inform me as soon as possible if you would like to cancel or postpone your order. Booking fees are non-refundable. Full payments made less than 6 weeks before a wedding and 1 week for all other cakes are non-refundable. Full payments made more than 6 weeks for wedding cakes and 1 week for all other cakes, will be refunded 50%. No money will be refunded for a wedding cake cancelled or postponed less than 6 weeks before the event, and 1 week for all other cakes.
The above paragraph applies to persons cancelling of their own accord. If cancellation is a result of force majeure (for example as a result of changes in Covid-19 governmental rules) all monies will be refundable less any already incurred costs, for example buying materials, drawing up cake designs. For postponements, new dates will be subject to availability and if one cannot be found that that fits for both parties, all monies, less costs incurred, will be refunded.
If for whatever reason I have to cancel the order a full refund of any monies paid will be made (this will only be in extreme circumstances and to date has never happened), and an alternative option discussed including using a different cake designer in my network.
Cakes can be collected from Tooting, SW17, or delivered in London and the surrounding aread for an additional cost based on journey time. For locations outside of London please let me know when placing an order and we the can discuss logistics. I don't post anything I make.
I would always recommend delivering or collecting on the day that the cake is being eaten.
All products are delivered by myself or a specialist caske courier - not posted. Minimum delivery cost is £10. Cost is based on duration and length of journey from Tooting (and back again) and if any set up time is required at the venue.
Most of my cakes are packaged in large cake boxes and are suited best to transport by car. If this is the case please ensure that it is transported on a flat and stable surface to avoid it moving around and being knocked. The air conditioning should also be kept on to keep the car cool.
I require a delivery note to be signed and kept by me as proof of safe delivery and that the cake arrived in perfect condition.
Once a cake is collected or delivered, I am no longer liable for any interference with or damage to the cake. If there is a problem with the cake and have a complaint this must be communicated to me no more than 24 hours after delivery.
Due to the delicate nature of my cakes please ensure that the cake is placed in an environment not is not excessively warm nor in direct sunshine. If on the day of the event the weather is hot and the cake is not being set up in an air-conditioned environment plans may have to be amended, e.g. delivering the cake closer to when it is being eaten or arranging refrigeration facilities.
CAKE CUTTING & PORTIONING
The number of portions and size will be confirmed with the customer. I provide a cutting guide for all wedding cakes, which is given to venue staff. I cannot be held responsible if the number of portions cut is less than first communicated if the guide is not followed.